MATCH HOSPITALITY ASIA – LUSAIL CONCERT HOSPITALITY
HOSPITALITY SALES REGULATIONS
1. Purpose and Applicability of the Sales Regulations
1.1. These Sales Regulations outline the terms and conditions which apply to, and govern, Hospitality Packages for the Concerts taking place at Lusail Multipurpose Arena on 25th and 30th April 2025 respectively (“the Concerts”) which are made available by PlatinumList directly to a customer.
1.2. MATCH Hospitality Asia reserves the right to amend the manner in which it makes Hospitality Packages available and reserves the right to amend these Sales Regulations from time to time. The Sales Regulations in force at the date on which the Customer secures Hospitality Packages from PlatinumList shall apply. MATCH Hospitality Asia may also at any time and without notice change the scope, pricing and availability of future Hospitality Package product offerings.
1.3. All capitalised terms used in these Sales Regulations shall have the meaning ascribed to them in Section 15.
2. Transaction Details
2.1. PlatinumList has an allocation of Hospitality Packages that it is entitled to make available directly to Customers in accordance with an agreement with MATCH Hospitality Asia.
2.2. Other than as specifically described in these Sales Regulations with respect to the official Hospitality Packages provided by MATCH Hospitality Asia, the financial terms, conditions and requirements under which PlatinumList makes Hospitality Packages available to the Customer are determined between PlatinumList and the Customer.
2.3. PlatinumList has the obligation to ensure that: (a) the official prices of the Hospitality Packages are disclosed to the Customer and (b) all Hospitality Packages governed by these Sales Regulations will be delivered by PlatinumList to the Customer.
3. The Sales Agreement
3.1. Each Customer irrevocably agrees, acknowledges and undertakes to comply with these Sales Regulations and Platinum List’s standard Ticket Terms and Conditions, included as Annex 1 to these Sales Regulations.
3.2. Upon Platinum List’s notification to MATCH Hospitality Asia of the sale of the Hospitality Packages to the Customers, MATCH Hospitality Asia becomes the principal in the sale of Hospitality Packages to Customers. The Customer hereby accepts this direct contractual relationship with MATCH Hospitality Asia concerning the sale of the Hospitality Package. Customer acknowledges that, based on this direct relationship between (a) Customer and MATCH Hospitality Asia, MATCH Hospitality Asia has the right to exercise any of the rights identified in these Sales Regulations.
3.3. These Sales Regulations represents the sole and complete statement of the respective rights and obligations of MATCH Hospitality Asia and the Customer with regard to the subject matter thereof and supersedes any and all other oral and/or written correspondence, representations, understandings, negotiations, arrangements, proposals, sales materials and agreements relating to the Hospitality Packages.
4. Hospitality Packages
4.1. The scope of the services and benefits made available to the Customer by MATCH Hospitality Asia in respect of each Hospitality Package are as outlined in the product descriptions.
4.2. The Customer accepts and acknowledges that the scope of the Hospitality Package services and benefits made available to it are subject to such changes as may be required for reasons of public safety and security. PlatinumList shall notify the Customer of such changes as soon as reasonably possible.
4.3. The Customer and each of its Guests are required to bring with them, on the applicable Concert Day, the Ticket.
4.4. Customers who require special assistance (such as wheelchair seating and/or wheelchair access to Hospitality Facilities and/or a Venue) must notify PlatinumList prior to securing a Hospitality Package. In the event that any Customer, subsequently wishes to provide a Hospitality Package to a person who requires any such facilities, the Customer shall notify PlatinumList as soon as reasonably practical and MATCH Hospitality Asia, having been notified by PlatinumList, will use reasonable efforts to provide such facilities (subject to availability).
4.5. The Customer acknowledges that the Hospitality Package price is an all-inclusive price for services provided at the Venue within the official Hospitality Packages areas, which includes food products which are not typically served at the Venue and are not capable of being separately priced or sold as individual servings. The Hospitality Packages do not include any items that are not listed in the product descriptions.
5. Delivery of Hospitality Tickets
5.1. The Customers hospitality ticket will be issued and managed by Platinum List, the official ticketing provider for the Concerts. The Customer will be contacted directly by Platinum List with instructions to download their official mobile application, where the hospitality ticket(s) will be available for download. Please ensure you follow their guidelines to access your ticket in a timely manner.
5.2. Unless otherwise notified in writing to the Customer by MATCH Hospitality Asia, neither MATCH Hospitality Asia nor the SC shall be responsible on behalf of any Customer or Guest for applying for, collecting or providing any travel visa or substitutional permits (including any form of fan identification system such as a fan passport or equivalent document or permit) to enter or exit Qatar. The Customer remains responsible at all times for taking care of all general and event-specific requirements relating to their own and their Guests’ entry to and exit from Qatar and in relation to their movement inside Qatar.
6. Hospitality Services
The Customer acknowledges and accepts that:
(i) access to the Venue and/or Hospitality Facilities is strictly limited to the day of the Concert in respect of which a Hospitality Package has been secured, and to the times indicated by MATCH Hospitality Asia;
(ii) the delivery of all hospitality services and benefits in connection with a Hospitality Package are subject to applicable laws. By way of illustration only, and without limitation, it may be that there is a general prohibition on the serving of alcoholic beverages at certain Venue and/or Hospitality Facilities other than at certain times;
(iii) MATCH Hospitality Asia retains the right to amend the scope of the Hospitality Facilities and hospitality services and benefits applicable to any Hospitality Package, provided that MATCH Hospitality Asia provides the Customer with replacement hospitality services and benefits of substantially similar or better quality and value;
(iv) access to Hospitality Facilities will be limited to Customers and Guests who are in possession of a Ticket; and
(v) MATCH Hospitality Asia will use reasonable efforts to ensure that Tickets which form part of Hospitality Packages which are the subject of a single transaction by the Customer with PlatinumList will, wherever possible, correspond to Venue seats which are adjacent to each other or in the same block. No guarantees are provided by MATCH Hospitality Asia that seats will be adjacent to each other or in the same block.
7. Compliance
7.1. The Customer further agrees to ensure that its Guests fully comply with these Sales Regulations and remains primarily liable to MATCH Hospitality Asia for any non-compliance. It is the Customer's responsibility to notify to each individual Guest in writing of the requirements of these Sales Regulations and to procure full compliance with the same by its Guests.
7.2. For the avoidance of doubt, all of the terms and conditions reflected in these Sales Regulations with respect to the Venue to which a Ticket Holder gains access through the use of a Ticket shall also apply to the Hospitality Facilities, in so far as is relevant, to which the Customer gains access through the use of Hospitality Access Pass on Concert days.
7.3. Any measures taken or imposed by an SC Authority (including, without limitation, the police authorities) with respect to any Concert, any Ticket or any Venue shall apply to the Customer and/or its Guests. By way of illustration only, if any Ticket is cancelled or a Customer or Guest is expelled from, or refused entrance to, the Venue and/or the Hospitality Facilities as a result of a violation of these Sales Regulations or as result of any action authorised pursuant to any law or by-law, the Customer and/or the Guest may lose all rights pursuant to its Hospitality Package(s) (including the Ticket component), with no right of refund.
7.4. MATCH Hospitality Asia shall not be responsible or liable in any way to a Customer and/or any Guests in relation to any complaints regarding locations of seats provided the locations of such seats correspond with the correct Ticket category for the particular Concert at the relevant Venue.
8. Data & Security
8.1. The Customer agrees that it shall comply with the all necessary directives with regard to the provision of individual data for Guests. The Customer shall provide MATCH Hospitality Asia, immediately following any request by MATCH Hospitality Asia and/or any third party authorised by the SC, with full details relating to its identity and the identity of each of its Guests, including the Guest’s name, passport/identity card numbers, nationality and date of birth. Furthermore, the Customer agrees, if requested by MATCH Hospitality Asia, to provide each of its Guests with the Ticket specifically allocated, by Ticket number or by block, seat or row number, to such Guest.
8.2. In the event that the Customer fails to provide such details, MATCH Hospitality Asia reserves the right to withhold delivery of the Hospitality Packages until such data is provided, to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or any Hospitality Facility to any Customer or Guest for which data has not been provided, with no right to any refund. Any Ticket and any other component of a Hospitality Package(s) thus cancelled may be made available for re-sale by MATCH Hospitality Asia.
8.3. MATCH Hospitality Asia or any SC Authority may carry out access controls at a Venue. In the event that a Customer or Guest attempts to use a Hospitality Package at a Venue and/or Hospitality Facility and the personal details of such Customer or Guest do not match the data provided in respect of such Hospitality Package, MATCH Hospitality Asia or the SC Authority expressly reserves the right to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or Hospitality Facility to the Customer or Guest, with no right to any refund. Any such Ticket and other component of a Hospitality Package(s) may be made available for re-sale by MATCH Hospitality Asia.
8.4. The personal data provided to MATCH Hospitality Asia pursuant to these Sales Regulations will, subject to applicable law, be used, processed, stored, and transferred to third parties designated by MATCH Hospitality Asia for purposes relating to; (i) Hospitality Package sales and allocation procedures, (ii) any relevant safety and security measures, and (iii) rights protection measures in connection with the Concerts. The Customer acknowledges its responsibility to obtain the consent of each Guest to use his personal data for the purposes described above.
8.5. The Customer acknowledges and agrees that PlatinumList may share the Customer’s and its Guests’ personal data with MATCH Hospitality Asia for the purposes of facilitating the sale, allocation, and administration of Hospitality Packages, as well as for any security, regulatory, or rights protection measures required by MATCH Hospitality Asia and/or the SC.
8.6. The Customers may update, correct or amend their personal data by contacting PlatinumList in writing.
9. Acceptance of Risk, Limitations on Liability, Customer and Guest Responsibilities
9.1. The following limitations of liability apply with respect to all Hospitality Package components, including, but not limited to, Tickets.
9.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS ALL RISKS AND DANGERS WHICH IT MAY FACE OR ENDURE WHILE ATTENDING ANY CONCERT OR PARTICIPATING IN ANY HOSPITALITY ACTIVITY AND WAIVES ANY CLAIMS AGAINST MATCH HOSPITALITY ASIA, PLATINUMLIST AND SC AUTHORITIES RELATING TO SUCH RISKS AND DANGERS. THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS THAT THERE ARE RISKS TO ITS PERSONAL SAFETY OR PROPERTY LOSS ON THE WAY TO OR FROM AND OUTSIDE OF OR WITHIN THE VENUE AND THE OTHER SITES. NOTHING IN THIS PARAGRAPH IS INTENDED TO REQUIRE A CUSTOMER OR GUEST TO ACCEPT RISKS OR DANGERS FROM, OR WAIVE RIGHTS TO DAMAGES ARISING FROM, THE GROSS NEGLIGENCE OR WILFUL MISCONDUCT OF MATCH HOSPITALITY ASIA, PLATINUMLIST OR AN SC AUTHORITY.
9.3. SUBJECT TO SECTION 9.5 BELOW, MATCH HOSPITALITY ASIA, PLATINUMLIST AND EACH OF THE RESPECTIVE ENTITIES REFERRED TO AS THE “THE SC AUTHORITIES” HAVE INDEPENDENT ROLES AND RESPONSIBILITIES IN CONNECTION WITH THE CONCERTS. NEITHER MATCH HOSPITALITY ASIA, PLATINUMLIST OR ANY SC AUTHORITY SHOULD BE HELD RESPONSIBLE FOR THE ACTIVITIES OR OMISSIONS OF ANOTHER SC AUTHORITY OR MATCH HOSPITALITY ASIA OR PLATINUMLIST. MATCH HOSPITALITY ASIA, PLATINUMLIST AND EACH SC AUTHORITY IS RESPONSIBLE FOR ITS OWN ACTS AND OMISSIONS.
9.4. SUBJECT TO SECTION 9.5 BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, MATCH HOSPITALITY ASIA SHALL NOT BE LIABLE TO THE CUSTOMER AND/OR ANY GUEST FOR ANY INDIRECT OR CONSEQUENTIAL LOSS (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF ANTICIPATED SAVINGS, LOSS OF GOODWILL OR LOSS OF REPUTATION) ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR ANY BREACH OF THE SALES REGULATIONS AND THE MAXIMUM LIABILITY OF MATCH HOSPITALITY ASIA TO THE CUSTOMER AND/OR GUEST IN CONTRACT OR OTHERWISE UNDER OR IN CONNECTION WITH THE HOSPITALITY PACKAGES SECURED BY THE CUSTOMER SHALL NOT EXCEED THE TOTAL PRICE PAID FOR SUCH HOSPITALITY PACKAGES BY THE CUSTOMER.
9.5. NOTHING IN THESE SALES REGULATIONS WILL AFFECT THE STATUTORY RIGHTS (INCLUDING CONSUMER RIGHTS IF AND WHEN APPLICABLE) OF ANY CUSTOMER OR GUEST OR EXCLUDE OR RESTRICT ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM THE NEGLIGENCE OR IMPROPER CONDUCT BY AN SC AUTHORITY, MATCH HOSPITALITY ASIA, PLATINUMLIST OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
9.6. THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THE USE OF ITS TICKET AND/OR HOSPITALITY ACCESS PASS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND EACH GUEST INDEMNIFIES AND HOLDS HARMLESS MATCH HOSPITALITY ASIA, PLATINUMLIST AND THE SC AUTHORITIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES AND LIABILITIES SUFFERED AND/OR INCURRED IN CONNECTION WITH, ARISING OUT OF OR RESULTING FROM:
(i) ITS MISUSE OF A TICKET; OR
(ii) THE MISUSE OF A TICKET BY A MINOR IF THE TICKET WAS PROVIDED BY THE CUSTOMER, OR
(iii) THE MISUSE OF A TICKET BY ANY OTHER THIRD PARTY WHICH HAS OBTAINED, DIRECTLY OR INDIRECTLY, A TICKET THROUGH IT; OR
(iv) A VIOLATION OF THESE SALES REGULATIONS AND/OR ANY OTHER RELEVANT LAWS OR BY-LAWS; OR
(v) ANY OTHER HARMFUL CONDUCT IN CONNECTION WITH THE TICKET AND/OR HOSPITALITY ACCESS PASS.
THIS MEANS THAT IF A CUSTOMER OR GUEST VIOLATES ANY TICKET RELATED RULES, IT MUST TAKE FULL FINANCIAL RESPONSIBILITY AND PAY FOR ANY DAMAGE, INCLUDING LEGAL COSTS, THAT MATCH HOSPITALITY ASIA, PLATINUMLIST AND/OR THE SC AUTHORITIES MAY INCUR IN MANAGING OR RESOLVING THE PROBLEMS CAUSED BY THE VIOLATION.
9.7. THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THEIR PERSONAL ARRANGEMENTS CONNECTED TO THE HOSPITALITY PACKAGES (INCLUDING, WITHOUT LIMITATION, TRAVEL AND ACCOMMODATION) AND SUCH ARRANGEMENTS ARE ENTERED INTO BY THE CUSTOMER AND EACH GUEST AT THEIR OWN RISK AND MATCH HOSPITALITY ASIA SHALL NOT BE LIABLE FOR ANY COSTS OR LOSSES RELATING TO SUCH ARRANGEMENTS SUFFERED BY THE CUSTOMER AND ANY GUESTS.
10. Unforeseen Circumstances
10.1. If a Concert is rescheduled or relocated owing to a Force Majeure Event, the requirements of any SC Authority or any other circumstance beyond the control of MATCH Hospitality Asia, MATCH Hospitality Asia shall use reasonable efforts to arrange for corresponding hospitality services and benefits to be provided at the rescheduled or relocated Concert but will have no obligation to do so. MATCH Hospitality Asia reserves the right to make alterations to the times, dates and locations in connection with the delivery of hospitality benefits and services as a result of any such unforeseen circumstances.
10.2. For the avoidance of doubt and regardless of the availability of hospitality services and benefits, the rescheduling or relocation of any Concert owing to a Force Majeure Event or another circumstance outside the control of MATCH Hospitality Asia does not affect the validity of any Ticket for that Concert.
10.3. If a Concert or any part thereof is cancelled owing to a Force Majeure Event or another circumstance outside the control of MATCH Hospitality Asia, such as safety and security concerns or a decision made by the SC, or any other SC Authority, MATCH Hospitality Asia shall refund to PlatinumList a portion of the price of each affected Hospitality Package, such refund to be determined by reference to the prevailing circumstances (and to be subject to the deduction of all unrecoverable costs). Any such refund shall constitute the sole and exclusive remedy to which PlatinumList is entitled. PlatinumList should provide the benefit of the refund to the Customer.
11. Termination
11.1. The Customer agrees and acknowledges that, in the event of a violation of any term of these Sales Regulations, or any other relevant laws or by-laws, MATCH Hospitality Asia shall, in addition to all other rights and remedies that MATCH Hospitality Asia may have, retain the right to:
(i) terminate the agreement for the provision of Hospitality Packages in whole or in part;
(ii) refuse entry into the Venue and/or any Hospitality Facility to the offending Customer and/or Guest, or eject the Customer and/or Guest from the Venue and/or Hospitality Facility;
(iii) file suit to enforce the Sales Regulations and claim damages, if appropriate; and/or
(iv) notify governmental authorities of a violation of the provisions of these Sales Regulations, and/or the relevant laws or by-laws that correspond to violations of applicable criminal or other laws.
12. Miscellaneous
12.1. Should any provision(s) of these Sales Regulations be declared void, ineffective or unenforceable by any competent court, the remainder of the Sales Regulations will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained.
12.2. These Sales Regulations will be governed by, and interpreted in accordance with, the substantive laws of Qatar.
12.3. To the fullest extent allowed by applicable law, and in the absence of amicable settlement, any disputes arising out of or in connection with these Sales Regulations shall be resolved exclusively by arbitration in Qatar.
12.4. The Customer agrees to indemnify and hold harmless MATCH Hospitality Asia and PlatinumList and the SC Authorities, as well as their respective officers, directors, employees, representative or agents against any and all liabilities, obligations, losses, damages, penalties, claims, fines and expenses (including reasonable legal expenses) resulting from, arising directly out of, or directly attributable to:
(i) any claim by any Guest against MATCH Hospitality Asia (or PlatinumList) or an SC Authority in connection with any purported breach by MATCH Hospitality Asia of these Sales Regulations;
(ii) any activity conducted by the Customer or any of its Guests which causes damage to MATCH Hospitality Asia (or PlatinumList) or an SC Authority or to the enjoyment of Hospitality Packages by any other Customer or Guest; and
(iii) any activity conducted by the Customer or any of its Guests which infringes the intellectual property rights of MATCH Hospitality Asia and/or the SC.
12.5. A notice under or in connection with these Sales Regulations must be in writing and must be delivered personally or sent by overnight mail delivery service or by fax to the party due to receive the notice at its address or to another address specified by the receiving party by written notice to the other party.
12.6. These Sales Regulations shall not be amended or modified, and no provision hereof shall be deemed to have been waived by either party, except by a written instrument signed by both MATCH Hospitality Asia and the Customer.
13. Definitions
“The SC” means the Supreme Committee for Delivery and Legacy, which is the entity responsible for staging the Concerts.
“SC Authority” means any out of the SC, the Venue management and/or any Qatari governmental entity responsible for safety and security in connection with the Concerts, and their respective employees, volunteers, agents, representatives, officers and directors.
“Customer” means any individual who secures a Hospitality Package from PlatinumList.
“Force Majeure Event” shall mean a storm, earthquake, flood or other act of God, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war or strife, riot, national state of emergency, plague, act of terrorism, rebellion, strikes, lock-outs or other industrial disputes, acts of governments or other prevailing authorities, or any other similar or related event which is beyond the control of the SC, or another SC Authority.
“Guest” means any individual invited by the Customer and to whom a Customer provides a Hospitality Package which has been secured by the Customer from PlatinumList.
“Hospitality Facility” means any location or facility at the site of a Venue to which Customers and Guests are admitted, by virtue of the rights afforded by a Hospitality Package, to enjoy the provision of official hospitality services and benefits.
“Hospitality Package” means any official hospitality package created by MATCH Hospitality Asia comprising a Ticket and certain hospitality benefits and services to be provided at any Hospitality Facility in connection with the Concerts.
“MATCH Hospitality Asia” means MATCH Hospitality Asia of Palm Tower B, 2nd Floor, Office 202, Majlis Al Tawoon Street, West Bay, Doha, Qatar.
“PlatinumList” means the third party appointed by MATCH Hospitality Asia to provide sales services to MATCH Hospitality Asia in connection with the sale of Hospitality Packages.
“Sales Regulations” means these regulations governing the distribution and use of Hospitality Packages.
“Suite” means an elevated box or suite which is customarily an enclosed private or collective compartment inside the Venue. Each Suite will be linked to dedicated guests’ seats.
“Venue” means any Venue (including the entire surrounding and adjacent areas which are under the control of the SC) at which a Concert takes place.
“Ticket” means any physical or digital device which entitles its holder to access the Venue on a Concert Day and to view a Concert “live” and in person from a seat.
“Ticketing Term & Conditions” means the terms and conditions issued by Platinum List (included at Annex 1) which apply to the use of any and all Tickets and which are, among others, binding on, and enforceable against, any person purchasing, holding or using a Ticket, including any Ticket forming part of a Hospitality Package.